Terms of service

TERMS OF SERVICE

Last updated: July 17, 2026

Overview

This website is operated by Primitive Labs. Throughout the site, the terms "we", "us", and "our" refer to Primitive Labs. Primitive Labs offers this website, including all information, tools, and Services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

Any new features or tools added to the current store are also subject to these Terms of Service. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically. Your continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and Services to you.

Section 1 — Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have the consent of a parent or guardian to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of these Terms will result in immediate termination of your Services.

Section 2 — General Conditions
We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

Section 3 — Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. This site may contain historical information, which is provided for reference only. We reserve the right to modify the contents of this site at any time, but have no obligation to update any information.

Section 4 — Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 — Products or Services
Certain products or Services may be available exclusively online and may have limited quantities, subject to return or exchange only according to our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products; we cannot guarantee that your device's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction, and to limit quantities of any products or Services we offer. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion.

Section 6 — Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, household, or order. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update such information so that we can complete your transactions and contact you as needed. For more details, please review our Refund Policy.

Section 7 — Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control. You acknowledge that we provide access to such tools "as is" and "as available," without any warranties or endorsement, and we shall have no liability arising from your use of optional third-party tools. Any new features or Services we may offer in the future are also subject to these Terms of Service.

Section 8 — Third-Party Links
Certain content, products, and Services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such sites, and we do not warrant and will not have any liability for any third-party materials, websites, products, or Services. Please review the third party's policies and practices before you engage in any transaction.

Section 9 — User Comments, Feedback, and Other Submissions
If, at our request or otherwise, you send certain submissions (for example, contest entries, ideas, suggestions, proposals, or other materials, collectively "comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence, pay compensation for them, or respond to them. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary rights, and will not contain unlawful, abusive, or obscene material.

Section 10 — Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 — Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

Section 12 — Prohibited Uses
In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any applicable regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, or discriminate against others; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service.

Section 13 — Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free, or that results obtained from the Service will be accurate or reliable. The Service and all products and Services delivered to you are provided "as is" and "as available," without warranties of any kind, either express or implied. In no case shall Primitive Labs, Watering Saints LLC, our directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products procured through it, even if advised of the possibility of such damages. Where such limitation is not permitted by law, our liability shall be limited to the maximum extent permitted.

Section 14 — Indemnification
You agree to indemnify, defend, and hold harmless Primitive Labs, Watering Saints LLC, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Section 15 — Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforced to the fullest extent permitted by law, and the unenforceable portion shall be severed, without affecting the validity of the remaining provisions.

Section 16 — Termination
These Terms of Service are effective unless and until terminated by either you or us. You may terminate at any time by notifying us that you no longer wish to use our Services. If we determine, in our sole judgment, that you have failed to comply with any term of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to the date of termination.

Section 17 — Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms of Service, together with any policies posted by us on this site, constitute the entire agreement between you and us and supersede any prior agreements or communications, whether oral or written.

Section 18 — Governing Law
These Terms of Service, and any separate agreements whereby we provide you Services, shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict-of-law provisions.

Section 19 — Changes to Terms of Service
You can review the most current version of these Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website following any changes constitutes acceptance of those changes.

Section 20 — Contact Information
Questions about these Terms of Service should be sent to us at contact@myprimitivelabs.shop or Watering Saints LLC, 7901 4th St N STE 300, St. Petersburg, FL 33702, United States.